Frequently Asked Questions

Pills and Thrills: Your Most Asked Questions about Low Cost Meds, Answered!
  • Find your medication in our online store by searching, browsing alphabetically or by medical condition.
  • Once you’ve found your medication, sign up for an account.
  • Reach out to your doctor or provider with our provided instructions (Get Low Cost to receive your prescriptions.
  • Once we receive a prescription from your doctor, you’ll be notified to checkout.
  • Your medications will be delivered straight to your door in just a few days.

Our prices are the true cost to get each medication from the manufacturer to you. We cut out the pharmacy middlemen and negotiate directly with manufacturers to get the best possible price. Then, we show you exactly how much you’ll pay for us to keep our business running and how much it will cost to prepare and ship your prescription.

We currently only accept medicaid and medicare. However, we will be adding more insurance plans in the coming months. If you aren’t sure if Get Low Cost Meds accepts your insurance, please contact your insurance company and ask if Get Low Cost Meds is an “in-network pharmacy” with your prescription plan.

Just sign up for an account and the prescription from your doctor will be connected to your account. Then, our pharmacy partner will notify you when you’re ready to checkout and get your medications delivered.

We work with Mckesson Cfaas, our trusted fulfillment partners to fill your prescriptions. Mckesson’s accredited pharmacists will ensure your medication is safe and delivered to your doorstep on time.

For now, we only offer a set amount of medications. To see all medications we currently offer, please go to Get Low Cost We will be expanding this list regularly so if you don’t see your medication, please sign up for our newsletter to be updated when we add new medications.

About Low Cost Meds

Low Cost Meds is a company dedicated to providing affordable medication for everyone. We cut out the middleman and high-cost insurance rates to directly work with you and ensure transparent and upfront pricing.

Low Cost Meds follows a simple process. Here are the key steps:

  • Find your medication on our website.
  • Ask your healthcare provider to send your prescription to our pharmacy partner.
  • Once the prescription is received, you will receive your medications promptly.
Our prices are significantly lower because we eliminate the middleman and high-cost insurance rates. By working directly with you, we can offer medications at more affordable prices.
If your provider referred you to Low Cost Meds, you can start by signing up for an account and the prescription from your doctor will be connected to your account. Then, our pharmacy partner will notify you when you’re ready to checkout and get your medications delivered.
Currently, we only accept Medicaid and Medicare. However, we are actively working to expand our insurance coverage. To determine if your insurance is accepted, please contact your insurance company and inquire if Low Cost Meds is an “in-network pharmacy” with your prescription plan.
Your prescription will be filled by our trusted pharmacy partner. They work diligently to ensure accurate dispensing and timely delivery of your medications.
If you have any questions or need assistance, our customer support team is here to help. You can reach out to us through various channels, including phone, email, or send us a message here. We strive to provide prompt and helpful support.
At Low Cost Meds, we determine the retail price based on several factors, including medication costs, operational expenses, and our commitment to providing affordable healthcare. Our goal is to offer transparent and upfront pricing for all our customers.
You must be 18 years of age or older to create an account and order prescriptions from Low Cost Meds. We can only fill prescriptions for people 18 years of age or older.


Yes, creating an account is necessary to place an order with Low Cost Meds. It helps us ensure a smooth and personalized experience for our customers.

Signing up with Low Cost Meds is easy. You can create an account by visiting our website and clicking on the “Sign Up” or “Create Account” button. Follow the prompts to provide the required information and create your account.

Absolutely! Creating an account with Low Cost Meds is completely free. There are no hidden fees or charges associated with account creation.
Having an account with Low Cost Meds grants you access to personalized medication recommendations, order history, and exclusive discounts and offers.
Yes, we take the security and privacy of your personal information seriously. Low Cost Meds employs industry-standard security measures to protect your data.
If you need to reset your password, you can do so by clicking on the “Forgot Password” link on the login page. Follow the instructions provided, and you’ll receive an email with further steps to reset your password securely.
To receive notifications regarding your prescription, make sure to include your email address when signing up or updating your account information. We will send you notifications about your prescription status, refill reminders, and any updates related to your medication.
You can use a previous payment method or add a new payment method during checkout. If you are having trouble with your payment, please contact us.
You can use a previous shipping address or add a new shipping address during checkout. In most cases, we can’t change the shipping address after an order has been placed. If you need assistance or have a question about your order, please contact us.
If you suspect any fraudulent activity on your Low Cost Meds account, please contact our customer support team immediately. You can reach out and we will assist you in resolving the issue and securing your account.
No, you do not need insurance to sign up with Low Cost Meds. We provide affordable medication options for everyone, regardless of insurance coverage. Our prices are transparent and upfront, ensuring accessibility to all customers.
Yes, you can delete your account if there are no active items in your prescription manager. Sign into your account, click your profile picture on the top right, go to “settings” and scroll down to the bottom. Click the red button “delete account” to proceed. Please take note that deleting your account will prevent you from logging back into your account.
You can add insurance when you first create an account or in your account settings.


Yes, Low Cost Meds currently accepts Medicaid and Medicare. We are continuously working to expand our insurance coverage and will be adding more insurance plans in the coming months.
No, you do not need insurance to use Low Cost Meds and can still checkout with the retail pricing of drugs on the site. Though, we want to offer you as many options to cover your prescriptions, so we do support select insurance plans.
Absolutely! Low Cost Meds is actively working on adding more insurance plans to provide greater accessibility and affordability to our customers. Stay tuned for updates!
If your insurance plan is not currently accepted, you can still benefit from our affordable prices and transparent pricing structure by utilizing our direct payment options.
Our prices at Low Cost Meds are always upfront and transparent, regardless of the insurance plan. We strive to offer affordable medication for everyone, regardless of insurance coverage.
While we strive to accept insurance for as many medications as possible, coverage can vary depending on the specific insurance plan and medication. It is best to contact your insurance company to confirm if Low Cost Meds is an “in-network pharmacy” for your prescription plan and to determine coverage for your specific medications.
Pharmacy insurance typically refers to the coverage provided specifically for medications, while medical insurance covers a broader range of healthcare services, including doctor visits, hospital stays, and treatments. It is important to understand the details and coverage of both types of insurance to ensure comprehensive healthcare coverage.
You can add insurance when you first create an account or in your account settings here. After we receive a prescription from your doctor, you can check your insurance price during checkout. After you successfully check out with insurance, we will bill your insurance company for the appropriate amount.
If you need to change your insurance, delete the one on file and add the new one.
Your insurance plan determines your copays and the amounts can vary depending on what type of plan you have. We show your copay price with insurance and the price without insurance before you request your prescription, so you can choose your best option.
The coverage of prescriptions by insurance can vary based on your specific insurance plan’s formulary, which is a list of approved medications. If your prescription is not covered, it may be due to the medication not being included in your plan’s formulary. You can contact your insurance provider to inquire about alternative medications or request an exception.
Yes, standard shipping is included in your price to the insurance company. However, If you choose expedited shipping, you will be responsible to pay the difference.
Reimbursement policies vary among insurance providers. You may be able to submit a reimbursement claim to your insurance company for eligible expenses paid out-of-pocket. It is best to consult your insurance provider and review your policy to understand the reimbursement process and requirements.
Once your order is processed, you can find your receipt in your Low Cost Meds account. Log in to your account and navigate to the order history section, where you will find your receipt for each completed order.


Placing an order with Low Cost Meds is simple. Follow these three steps:
  • Find your medication on our website.
  • Ask your doctor to send your prescription to our pharmacy partner.
  • Once the prescription is received, your medications will be shipped to your desired location.
No, Low Cost Meds requires a valid prescription from a licensed healthcare professional for all medication orders. We prioritize your health and safety by ensuring you have the appropriate prescription for the medications you need.
The time it takes to receive your medications can vary depending on various factors such as the shipping method, your location, and the availability of the medication. Our team works diligently to process orders promptly, and you can expect your medications to arrive within a reasonable timeframe.
Yes, you can easily browse and find your medication on the Low Cost Meds website. Our user-friendly interface allows you to search for specific medications.
If you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. You can reach out to us through our contact page or by calling our customer service hotline. We strive to ensure your ordering experience with Low Cost Meds is smooth and hassle-free.
To view your order history, log in to your Low Cost Meds account and navigate the order page under the account profile. There, you will find a comprehensive record of your past orders.

You can check the status of your order by logging into your Low Cost Meds account and accessing the order page under the account profile.

Yes, you will need to pay for shipping. We will always show you your shipping cost at checkout.
Taxes may vary by state laws and regulations. Taxes will be calculated at checkout based on the state in which the medication is delivered.
We offer standard and expedited shipping for all orders. Depending on your location, the delivery time may vary, but we strive to ensure timely delivery of your medications.
There may be certain quantity limits or restrictions based on medication type and dosage. These limits are in place to ensure the safe and appropriate use of medications. If you have any specific concerns or questions regarding ordering quantities, please reach out to us.
Low Cost Meds works with trusted pharmacy partners to provide you with high-quality medications. Your medications will be dispensed and shipped directly from these reputable pharmacies.
For safety and regulatory reasons, we cannot accept returns of medications once they have left our pharmacy partner’s facility. It is essential to carefully review your order before confirming it. If there are any issues with your medication, please contact our customer support team, and we will assist you accordingly.
You can pay for your prescriptions through various payment options, including credit cards, debit cards, and other secure online payment methods. We prioritize security and ensure that your payment information is handled with the utmost care.
Low Cost Meds does not currently offer controlled substances for ordering. We are committed to following regulations and ensuring the safe and responsible delivery of medications.
Refunds typically take 5-10 business days to process once the refund request has been approved. The exact timeframe may vary depending on your bank.
Yes, you can use your Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for your prescription medications at Low Cost Meds. These accounts provide convenient and tax-advantaged options for covering healthcare expenses.
No, we don’t have an app at this time. Our website is designed to work with your smartphone browser.
Low Cost Meds already provides affordable medication prices, so additional coupons or discount cards may not be necessary.
We deliver medications to various locations within the United States. Our delivery network covers a wide range of areas, ensuring that we can reach customers across the country.
Refrigerated or insulated shipping is a method used to ensure the proper storage and transportation of temperature-sensitive medications. It involves using special packaging and cold packs to maintain the required temperature during transit, safeguarding the integrity and effectiveness of these medications.
Temperature sensitive medications require special packaging and handling to maintain a consistent and controlled temperature range. This includes the use of temperature-controlled packaging materials, such as insulated containers and gel packs, and the need for expedited shipping methods to minimize exposure to temperature fluctuations.
Medications that require temperature-controlled shipping are those that are sensitive to heat or cold and can be affected by changes in temperature. This includes certain antibiotics, biologic products, insulin and other hormone-based medications.
To maintain the quality and effectiveness of temperature-sensitive medications, we prioritize the use of appropriate shipping methods that adhere to the required temperature controls. We do not offer alternative shipping methods for these medications to ensure their safety and efficacy upon delivery.

Managing Prescriptions

If you need to make changes to your prescription or dosage, please consult with your healthcare provider. They can evaluate your needs and provide you with an updated prescription. Once you have the revised prescription, you can inform us, and we’ll make the necessary adjustments to ensure you receive the correct medication and dosage.
If you need a medication that is not listed on our website, please reach out to us. We’re always adding new medications to our pharmacy. Tell us which drugs you’re looking for and we’ll let you know when they become available.
You can ask your healthcare provider to electronically send your prescription to Low Cost Meds or provide you with a paper prescription that you can submit through our website. Detailed instructions on how to submit prescriptions can be found in the “Contact Doctor” section of our website.
If you have questions regarding your medication, please call the phone number on your prescription bottle. If you are experiencing a life-threatening emergency, please dial 911.
At the moment, the patient requesting the medication needs to sign up to request medication with their own account. We don’t support patients under 18 years old at this time.

Your health profile information including name and date of birth must exactly match the information on your prescription. If this is not the case, please contact your doctor to confirm that the information on your prescription matches the information you entered on your health profile when signing up for an account on

Requesting a refill is easy. If a prescription has eligible refills, it will be available for fills when you have used 50% of your prescription’s day supply. If a prescription does not have refills, please contact your doctor to request refills.
If your item is damaged upon receipt, please contact our customer support team immediately. We will guide you through the process of returning the damaged item and arranging for a replacement or refund, ensuring that you receive a satisfactory resolution.
Usually, orders can only be canceled within 30 minutes of the order being placed. If you want to cancel an order placed in the last 30 minutes, please log in to your account and contact us.
You have to log into your account. After you are logged in, you will see medications towards the top where you can view all your pending prescriptions, active prescriptions, and inactive prescriptions.
No, we need your prescriber to send your prescription to our online pharmacy partner. Please refer to the “Contact Doctor” section of this website for instructions and more guidance on how to get your prescription from your doctor.
The time it takes for your doctor to send your prescription can vary. It depends on factors such as your doctor’s office processes, prescription complexity, and communication methods. It is recommended to check with your doctor’s office for an estimated timeframe.
We can provide you with a generic drug of the same quality as the brand-name drug if your doctor approves. Due to the availability of multiple manufacturers for each drug, fulfilling requests for specific manufacturers can be challenging. Therefore, we cannot guarantee that you will receive the same manufacturer every time you place an order with us.

To ensure the availability of the medications you need, please search for your specific medication on our medication browse page. Keep in mind that we may not carry all forms and strengths of each medication listed. Therefore, please ensure that your prescription matches an available form and strength on our website.

In addition, make sure that your prescriber has sent your prescription to Low Cost Meds Company and included your email address on the prescription.

To facilitate the prescription process, you can find all the necessary information for your doctor to send us a prescription on the Contact Your Doctor page.

Upon receiving a valid prescription from your provider, we will send you an email notification within 24 hours. If you have confirmed that your doctor has sent a valid prescription for medications listed on our website and you haven’t received an email from us or don’t see your prescription in your account after 24 hours, please reach out to us using the form on the Contact Us page.

Low Cost Meds focuses on providing affordable medications for human use. Therefore, we do not currently offer medications specifically for pets. We recommend consulting a veterinarian for your pet’s medication needs.
Yes! As long as you can find your medication on our website, we can fill orders for any quantity that your provider prescribes to us.

For Providers

Prescribing medications through Low Cost Meds is easy. You can e-prescribe directly from your EMR by including your patient’s email address or phone number. Alternatively, you can also call or fax the prescription to us. Our contact details are: Phone: 531.254.5375, Fax: 531.254.5368.

Our NCPDP ID is 2820492. This information may be required when electronically transmitting prescriptions or communicating with other healthcare providers.
At Low Cost Meds, we prioritize timely prescription deliveries and adherence. Our dedicated staff takes care of prior authorizations and ensures that prescriptions are fulfilled without delays. We also communicate with patients to answer their questions, address side effects, and provide expert consultations.
We have a HIPAA-certified staff at Low Cost Meds who are ready to assist your patients. Our team provides expert consultations, answers questions about medication, payments, and insurance, and ensures that your patients receive the quality care they deserve.
While we strive to offer a wide range of medications, we may not carry every single medication. We recommend checking our medication browse page to see if the specific medication you are looking for is available.
Yes, patients can use their insurance to pay for medications. We currently accept Medicaid and Medicare. However, it’s important to note that coverage may vary depending on the specific insurance plan and medication. Patients are encouraged to check with their insurance provider for details on coverage.
Yes, we accept prescriptions sent via e-prescribing (eScript). Simply ensure that the necessary information is included in the electronic prescription, and we will process it accordingly.
Our dedicated support team is available to assist prescribers with any questions or concerns regarding their patients’ prescriptions. You can contact us via phone, email, or through our website. We strive to provide timely and comprehensive support.
Including the patient’s email address on prescriptions is highly recommended. It allows us to notify the patient regarding their prescription, updates, and delivery status. It also ensures smooth communication throughout the process. If your EMR does not have a field for email, you can include it in a note on the EMR.
Some common reasons for prescription rejections include potential interactions with other medications, high doses, pregnancy or diagnosis contraindication, or invalid prescribing or prescription information.